Citizens Advice Northumberland - Help to Claim
Our Help to Claim service can help you find out if you can claim Universal Credit and if it is the right benefit for you. Our Help to Claim Advisers can support you in the early stages of your Universal Credit claim, from the application through to your first payment around 5 weeks later.
Help to Claim is a National dedicated service from Citizens Advice. It’s free, independent and confidential. Our trained advisers can help you throughout the process of making your claim and with things like how to gather evidence for your application or how to prepare for your work coach appointment.
They can help you work out how much Universal Credit you will get depending on your circumstances and any income you may have.
Who can use this service?
The service can be used by anyone who is considering making a claim for Universal Credit or who would like to know if they would be better off claiming Universal Credit instead of remaining on legacy benefits. The service can support people up until they have received their first payment. The service is unable to help people who already have a Universal Credit claim in payment.
How are services delivered?
The Help To Claim Service can provide support by telephone and by web chat.
If you would like to access the webchat service, you can do so by visiting the Citizens Advice website. https://www.citizensadvice.org.uk/benefits/universal-credit/claiming/helptoclaim/
You can also telephone the national Help to Claim Advice Line on 0800 144 8 444, Monday to Friday, 8am-6pm where an adviser can assist you with your enquiry immediately.
UC@citizensadvicenorthumberland.org.uk
0800 1448444
Unit 6, Sovereign House, Sovereign Business Park
Ashington
NE63 8UG
The national Help To Claim telephone helpline is open Monday to Friday, 8am-6pm. Please call 0800 144 8 444 for assistance.
